Technical communication may be on the brink of a cultural shift from one-sided, didactic, expert-driven user documentation to utilizing user-generated content, collaborative communication, and the power of communities. Get ahead of of the curve with the live Web seminar Social Documentation: Share the Vision, Get Ready, presented by Michael Lykhinin from 9:00-10:00 PM EDT (GMT-4) on Tuesday, 10 April (please note that this is PM, not AM).
Documentation teams can now utilize Web 2.0 approaches to capture user-generated content using user communities, wikis, blogs, forums, and other social media and to capture user information using social platforms APIs. To execute a successful social documentation strategy, documentation teams need to learn to architect and foster user communities and then to incorporate user-generated content into their workflows. Find out how with this live Web seminar.