Links of Interest, 6 January: CX, UX, MindTouch, and More

by James Cameron on 6 January 2012

Information Week has an article about how social media changes technical communication, written by an author who recently presented to the STC Palm Beaches Chapter.  

Proof that editing matters: the BBC quotes a man who states that businesses in the U.K. are losing millions of pounds in online revenue due to poor spelling.  

The blog disambiguity takes a look at user experience versus customer experience.  

Userfocus lists 20 things you can do this year to improve your user’s experience.  

And finally, MindTouch has compiled a list of techcomm and content strategy’s top 400 most influential folks, and many STC members and communities are included—with @stc_org ranked number five overall. See the full list on the MindTouch blog and on their Twitter account. They also listed the top ten in a variety of other categories, so check it all out to see if you’re included!  And for those of you just starting on Twitter, following those 400 would be a great beginning. Just click on the link above and then “Follow this List.”

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